Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

During periods of high order volume, processing times may be delayed.

Shipping Rates and Delivery Estimates

Estimated delivery time 3–7 business days

Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipment confirmation email containing tracking information. Tracking details may take up to 24 hours to become active.

Lost, Stolen, or Damaged Packages

We are not responsible for packages lost, stolen, or damaged after they have been marked as delivered by the shipping carrier. If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the damage.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrectly provided addresses. Additional shipping charges may apply for address corrections or reshipments.

Returns and Exchanges

For information regarding returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: KimberlyLothteam@gmail.com